Terms of Service

By accessing, registering for, or using the Ukuqala Platform, you agree to be bound by these Terms of Service, our Privacy Policy, Medical Disclaimer, Telemedicine Consent, and AI Disclosure.

If you are using the Platform on behalf of a medical institution or clinic, you represent and warrant that you have authority to bind that entity to these Terms.

These Terms govern access by licensed physicians (“Physicians”), patients and their authorised representatives (“Patients”), and clinic administrators (“Administrators”).

Ukuqala provides a telemedicine and clinical decision-support platform that includes:

• Appointment scheduling (physical, virtual, follow-up consultations)
• Encrypted messaging between physicians and patients
• Video consultations via Agora RTC
• Electronic clinical documentation: SOAP notes, vital signs, ICD-10 coding
• Digital prescriptions with QR verification codes
• Referral letters and medical certificates with digital signatures
• Patient medical record management and encrypted document vault
• Doctor-to-doctor case collaboration
• AI-powered clinical decision support (Mistral AI)
• Two-factor authentication and physician identity verification
• Notifiable disease reporting support (MINSANTE/WHO)
• Mobile money billing (MTN Mobile Money, Orange Money)

Physician Eligibility

To register as a Physician, you must:

• Hold a valid, current medical degree from a recognised institution
• Be registered with your national medical council (ONMC in Cameroon; MDCN in Nigeria; HPCSA in South Africa; KMPDC in Kenya; equivalent in other jurisdictions)
• Hold a valid, current annual practice certificate
• Not be subject to any active suspension, disciplinary proceedings, or prohibition from practice
• Be at least 18 years of age with full legal capacity

Patient Eligibility

Patients must be at least 18 years of age to create an account independently. Patients aged 16–17 require verified parental or guardian consent. Children under 16 may only be represented by a parent or legal guardian.

All Physicians must complete Ukuqala's multi-layer verification process before accessing clinical features:

By using the Platform as a Physician, you agree that:

• You assume full and sole clinical responsibility for all diagnoses, treatment decisions, prescriptions, and medical advice provided via the Platform
• AI-generated suggestions are tools to assist your judgment, not substitutes for it — you must independently verify all AI content before acting on it
• You will maintain professional confidentiality over all patient information per your national medical ethics code
• You will only issue prescriptions and referrals within your scope of competence and licensure
• You will ensure patients have provided informed consent for telemedicine consultations before proceeding
• You will promptly notify Ukuqala of any license suspension, disciplinary action, or change in your right to practise
• You will report mandatory notifiable conditions to MINSANTE, WHO, or the relevant national authority as required by law
• You will not use the Platform to practise medicine in a jurisdiction where you are not licensed

All Users agree NOT to:

• Use the Platform for any unlawful purpose or in violation of these Terms
• Impersonate any person or entity, or misrepresent credentials
• Upload false, misleading, or fabricated clinical data
• Attempt to gain unauthorised access to other users' accounts or data
• Reverse engineer, decompile, or extract source code
• Use automated tools to scrape or harvest data
• Transmit malware, viruses, or malicious code
• Share account credentials with any other person
• Attempt to circumvent physician verification requirements

Ukuqala's total aggregate liability for any platform-related claim shall not exceed the total fees paid by you in the 3 months immediately preceding the event giving rise to the claim.

Ukuqala shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data loss, or business interruption.

These Terms are governed by the laws of the Republic of Cameroon. In the event of a dispute:

1. 1Step 1 — Direct Resolution: Contact [email protected]. We will attempt to resolve within 30 days.
2. 2Step 2 — Mediation: Disputes submitted to mediation before a mutually agreed mediator in Yaoundé, Cameroon.
3. 3Step 3 — Courts: Unresolved disputes referred to the competent courts of Cameroon.